FAQ

You can cancel your order through your confirmation email. You can also contact our customer service team at support@spekoptics.ca. Include your order number and the reason for cancellation in your message.

Orders can only be cancelled before they have shipped. If your order has already shipped, please refer to our return policy for further instructions.

Returns must be made within 30 days of receiving your order. Items must be unused and in their original packaging.

Returns by mail

To start a return, click this link and follow the instructions. Print the shipping label and drop off your parcel at a post office as indicated on your return label.

Note: Return shipping charges apply to orders from Europe.

Refund process

Once we receive your returned item, we will inspect it to confirm that it meets our return policy requirements. If approved, a refund will be issued to your original payment method.

Start a return: return an item

Once your order has been placed and processed, you will receive a confirmation email with your order details. The email will include a tracking number and a link to our tracking page.

To track your parcel, use the link below with your order number. If you don't have it handy, simply contact our customer service team. Thank you!

https://spekoptics.ca/apps/aftership

Tracking information may not be available immediately after you order. It can take up to 24 hours for the tracking number to become active in our system. If you don't see updates right away, please check again later.

Lost parcels

At SPEK, we work to ensure every order reaches you in perfect condition. If your order is lost in transit, contact our customer service team at support@spekoptics.ca with your order number and all relevant details.

Damaged parcels

We understand how disappointing it is to receive a damaged parcel. Please notify our customer service team at support@spekoptics.ca within 24 hours of receiving your order, and include photos of the damaged items or packaging.

We will review the information provided and, where appropriate, arrange a replacement or refund.

Yes, we offer refunds within 30 days of purchase.

To qualify for a refund, items must be returned in their original condition, with all tags and packaging intact. Please note that damaged products will not be accepted.

We do not offer direct exchanges.
If you would like an exchange, you must first return the item, then place a new order for your preferred model.

We offer free shipping on all orders of $100 or more.

Our standard shipping time to Canada and the United States is 3 to 5 business days.

For international orders, shipping takes 7 to 12 business days.

Shipping charges, where applicable, are calculated and displayed at checkout. Delivery times may vary depending on your location and the time of year.

For any further questions about our shipping policy, contact us at support@spekoptics.ca.

You don't need to worry about customs fees. We cover them for you!

Eligible purchase period: orders placed from November 7 to December 31, 2025.

Deadline: you can start a return request until December 27, 2025.

Item condition: new, unworn products in their original packaging.

Exclusions: gift cards and items marked Final Sale.

Process: contact us or open a return request through our portal before December 27; we will send you the label.

Note: our standard 30-day policy applies to purchases outside this period.

Stryve LT and Stryve have the same dimensions. The difference is in the lens.
The Stryve LT lens is slightly shorter, making it better suited to running.
Stryve has a longer lens and an excellent ventilation system, making it an ideal choice for sports such as road cycling.

Before using your SPEK eyewear, adjust it to your face for optimal comfort and stability in motion.

Adjustable temples:

The temple tips use flexible silicone that adapts easily to the shape of your head, regardless of its width.

Adjustable nose pad:

The nose pad also adjusts to provide a stable, personalized fit for any nose shape.

Our eyewear is designed for quick, easy lens changes.

Steps to follow:

Removing the lens:

Gently pull the top of the frame while applying light outward pressure to the lens to release it from the frame.

Removing the nose pad:

Press both sides inside the nose bridge at the same time, then pull down to detach the pad from the lens.

Click this link to watch the demonstration video.

To extend the life of your eyewear and preserve lens performance, follow these tips:

• Clean the lenses regularly with a clean, dry microfibre cloth.

• Avoid rough or abrasive fabrics, such as T-shirts and towels, which can scratch the surface.

• If needed, use lukewarm water and mild soap without alcohol or ammonia.

• Never use window cleaners or solvents.

• Always store your eyewear in the supplied hard case or pouch to protect it from impacts and scratches.

• Do not expose your eyewear to intense heat, such as a car dashboard in the sun.

Proper care keeps your vision clear and extends the life of your SPEK eyewear.

Yes, ski goggle lenses are interchangeable. Some models use our CRS MAG system for magnetic lens changes, while others use a standard lens-change system without magnets.

To choose the right model, refer to the comparison chart on the product pages.

Thank you!

To compare our ski goggle models, refer to the comparison chart on the product page.

Find our sunglasses at these stores:

• Sports Experts Repentigny (Galeries Rive-Nord): 100 boulevard Brien, Repentigny (QC) J6A 5N4
• Sports Experts Joliette (Galeries Joliette): 1075 boulevard Firestone, Joliette (QC) J6E 6X6
• Sports Experts Sainte-Catherine (Downtown Montréal): 930 rue Sainte-Catherine Ouest, Montréal (QC) H3B 1E2
• Sports Experts DIX30 (Brossard, Quartier DIX30): 9405 boulevard Leduc, Brossard (QC) J4Y 0A5

Available in store at the following locations:

• Sports Experts, Sainte-Catherine (Downtown Montréal): 930, rue Sainte-Catherine Ouest, Montréal (QC) H3B 1E2
• Sports Experts / Atmosphere, Quartier DIX30: 9405, boulevard Leduc, Brossard (QC) J4Y 0A5
• Sports Experts / Atmosphere, Mail Champlain (Brossard): 2151, boulevard Lapinière, Brossard (QC) J4W 2T5
• Sports Experts / Atmosphere, Galeries d’Anjou (St-Léonard / Anjou): 7999, boulevard des Galeries d’Anjou, Montréal (QC)
• Sports Experts / Atmosphere, Atwater (Montréal): 1500, avenue Atwater, Montréal (QC)