My order

  • You will have the option to cancel your order in the confirmation email. You can also contact our customer service department at support@spekoptics.ca . Please include your order number and the reason for cancellation in your message.

    Orders can only be cancelled before they have been shipped. If your order has already been shipped, please refer to our return policy for further instructions.

  • Returns must be made within 30 days of receiving the order. Items must be unused and in their original packaging.

    Return by mail

    To make a return, please click on this link and follow the instructions. Print the shipping label and drop off your package at a post office according to your return slip.

    Note: There are shipping charges for orders from Europe.


    Refund procedure

    Upon receipt of the returned item, we will inspect it to ensure it meets the criteria of our return policy. If the return is approved, a refund will be issued to the original payment method.

    Link to make a return: make a return

  • Once your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include a tracking number and a link to our tracking page.

    To track your package, please use this link along with your order number. If you don't have it, simply contact our customer service. Thank you!

    https://spekoptics.ca/apps/aftership

    Tracking information may not be available immediately after ordering. It can take up to 24 hours for the tracking number to become active in our system. If you don't see any updates right away, please be patient and check back later.

  • Lost packages

    At Spek , we strive to ensure that every order arrives in perfect condition. If your order is lost in transit, please contact our customer support team at support@spekoptics.ca, providing your order number and all relevant details.

    Damaged package

    We understand the disappointment of receiving a damaged package. In this case, please inform our customer support team at support@spekoptics.ca within 24 hours of receiving your order and include photos of the damaged items or package.

    We will review the documents provided and, if necessary, arrange a replacement or a refund.

Returns and shipping

  • Yes, we offer refunds within 30 days of purchase.

    To be eligible for a refund, items must be returned in their original condition, with all tags and packaging intact. Please note that no damaged products will be accepted .

    We do not engage in direct exchanges.
    If you wish to make an exchange, you must first return the item, then place a new order with the desired model.

    To initiate a return, please click on this link and follow the instructions.
    The refund will be issued to the original payment method within 7 days of receiving the returned item.

  • We offer free shipping on all orders of $100 or more.

    Our standard shipping time to [Canada, United States] is 3 to 5 business days.

    For international orders, the shipping time is 7 to 12 business days .

    Shipping costs, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.


    For any further questions regarding our shipping policy, please contact us at support@spekoptics.ca.

  • You don't have to worry about customs fees, we'll take care of them for you!

  • Purchase period covered: orders placed from November 7 to December 31, 2025.

    Deadline: You can initiate a return request until December 27, 2025.

    Condition of items: new, unworn products in their original packaging.

    Exclusions: gift cards and items marked Final Sale.

    Procedure: Write to us or open a return request via our portal before 27/12; we will send you the label.

    Note: our standard policy remains 30 days for purchases outside of this period.

Lunettes de soleil

  • The Stryve LT and the Stryve have the same dimensions. The difference lies in the lens.
    The lens of the Stryve LT is slightly shorter, making it more suitable for running.
    The Stryve, meanwhile, has a longer lens and an excellent ventilation system, making it an ideal choice for sports like road cycling.

  • Before using your SPEK glasses, it is important to adjust them properly to your face for optimal comfort and maximum stability while moving.

    Adjustable temples:

    The ends of the arms are designed with a malleable silicone that easily adapts to the shape of your head, regardless of its width.

    Adjustable nose pad:

    The nose support is also adjustable to provide a stable and personalized fit, regardless of the shape of your nose.

  • Our glasses are designed to allow for quick and easy lens changes.

    Steps to follow:

    Lens removal:

    Gently pull on the top part of the frame, while applying slight outward pressure to the lens to release it from the frame.

    Removal of the nasal support:

    Press simultaneously on each side, inside the bridge of the nose, then pull downwards to detach the lens holder.

    Click on this link to watch the demonstration video

  • To extend the life of your glasses and preserve the performance of your lenses, follow these few tips:

    • Clean the lenses regularly with a clean, dry microfiber cloth.

    • Avoid rough or abrasive fabrics (t-shirts, towels) that can scratch the surface.

    • If necessary, use lukewarm water and a mild soap without alcohol or ammonia.

    • Never use window cleaning products or solvents.

    • Always store your glasses in their provided hard or soft case to protect them from shocks and scratches.

    • Do not leave your glasses exposed to intense heat (e.g., a car dashboard in the sun).

    Proper maintenance ensures optimal vision and prolongs the life of your SPEK glasses.

Ski goggles

  • Yes, ski goggle lenses are interchangeable. Some ski goggles have our CRS MAG system, which allows lens changes using magnets, while other models have a standard lens changing system without magnets.

    To make the right selection, please refer to the comparison chart on the product pages.

    THANKS!

  • To understand the difference between the various models of ski goggles, you can refer to the comparison chart available on the product page.

Points of sale

  • Here is a list of stores where you can find our sunglasses :

    • Sports Experts Repentigny (Galeries Rive-Nord) — 100 Brien Boulevard, Repentigny, QC J6A 5N4
    • Sports Experts Joliette (Galeries Joliette) — 1075 Firestone Boulevard, Joliette, QC J6E 6X6
    • Sports Experts Sainte-Catherine (Downtown Montreal) — 930 Sainte-Catherine Street West, Montreal, QC H3B 1E2
    • Sports Experts DIX30 (Brossard – Quartier DIX30) — 9405 Leduc Boulevard, Brossard, QC J4Y 0A5

  • Available in store at the following branches:

    • Sports Experts — Sainte-Catherine (Downtown Montreal) : 930 Sainte-Catherine Street West, Montreal, QC H3B 1E2
    • Sports Experts / Atmosphere — Quartier DIX30 : 9405, boulevard Leduc, Brossard (QC) J4Y 0A5
    • Sports Experts / Atmosphere — Mail Champlain (Brossard) : 2151 Lapinière Boulevard, Brossard, QC J4W 2T5
    • Sports Experts / Atmosphere — Galeries d'Anjou (St-Léonard / Anjou) : 7999, boulevard des Galeries d'Anjou, Montreal (QC)
    • Sports Experts / Atmosphere — Atwater (Montreal) : 1500, avenue Atwater, Montréal (QC)

Do you still need help?

Please contact our customer service department at support@spekoptics.ca