RETURNS AND EXCHANGES
Your satisfaction is our priority. You have 30 days to return your product for a refund. If you prefer another model, colour or lens, exchanges are handled through the same portal at no charge.
HOW IT WORKS
RETURNS
Would you like a refund? Select your reason for returning below, then follow the steps shown. Some issues can be resolved without shipping the product back.
EXCHANGES
Exchanges are accepted directly through the portal. Select the exchange option, then choose the model, colour or lens you would like to receive.
There is no charge for an exchange. Your new product ships as soon as we receive the product you return.
RETURN AND EXCHANGE POLICY
Your satisfaction is our priority. If your purchase isn't right for you, you have 30 days to return it for a refund. Exchanges are accepted at no charge.
TIME LIMITS
You have 30 days from the date you receive your order to submit a return request. Once approved, you have 7 additional days to ship the product. Requests submitted after 30 days, or parcels received after 37 days, will not be eligible.
ELIGIBILITY
To qualify, the product must:
- Be in new condition, unworn outdoors and free of scratches or signs of wear
- Be in its original packaging, including the case, microfibre cloth and box
- Include all accessories received with the product
- Have no accidental damage
Returned products that do not meet these conditions will be refused and sent back at the sender's expense.
EXCHANGES
Exchanges are handled directly through the return portal. Select the exchange option, then choose the model, colour or lens you would like to receive. There is no charge.
Your new product ships as soon as we receive the returned product. The eligibility requirements and time limits above also apply to exchanges.
REFUNDS
Refunds are issued to the original payment method within 5 to 10 business days after the product is received and inspected. A $10 restocking fee is deducted from the refund. This fee does not apply to exchanges.
SPEK covers return shipping for customers in Canada and the United States.
INELIGIBLE ITEMS
- Worn, scratched or damaged products
- Products returned without their original packaging or with missing accessories
SELECT YOUR RETURN REASON
Some issues can be resolved without a return. Choose the reason that applies to your situation to continue.
FIT
What is the issue?
Too tight
YOUR FRAME IS ADJUSTABLE
Before starting a return, please note that the frame adjusts to your face shape.
The nose bridge can be shaped by hand. Widen it slightly to spread the contact area on your nose and reduce pressure.
The silicone tips at the ends of the temples can also be shaped by hand. Bend them outward to relieve pressure at your temples.
Make both adjustments, wear the frame for a full day, then reassess the comfort.
THE ADJUSTMENT RESOLVED THE ISSUECONTINUE WITH RETURNToo large
YOUR FRAME IS ADJUSTABLE
Before starting a return, please note that the frame adjusts to your face shape.
The nose bridge can be shaped by hand. Narrow it slightly to stabilize the contact on your nose and improve the fit.
The silicone tips at the ends of the temples can also be shaped by hand. Bend them inward for a more secure hold at your temples.
Make both adjustments, wear the frame for a full day, then reassess the fit.
THE ADJUSTMENT RESOLVED THE ISSUECONTINUE WITH RETURNDiscomfort at the nose bridge
THE NOSE BRIDGE IS ADJUSTABLE
Your frame's nose bridge is designed to fit the shape of your nose. It can be shaped by hand without tools.
Hold the frame with both hands. Widen or narrow the two sides of the bridge as needed. Make small adjustments, then try it on.
The goal is to distribute contact evenly on both sides, without a single pressure point.
THE ADJUSTMENT RESOLVED THE ISSUECONTINUE WITH RETURNLENS PERFORMANCE
What is the issue?
The photochromic tint is not activating
PHOTOCHROMIC LENSES REACT TO UV
The photochromic lens changes tint only when exposed to ultraviolet rays. Indoors, behind a window or inside a vehicle, glass filters out the UV rays and the lens stays light.
To check that it is working, wear the frame outside in direct natural light for 30 to 60 seconds. The tint should visibly darken.
If the lens does not react after an outdoor test, contact customer service.
THE LENS IS WORKING CORRECTLYCONTACT CUSTOMER SERVICETint too dark
CONTACT CUSTOMER SERVICE
A tint that does not suit your conditions can be resolved with a free exchange. Our team can first help you choose the right lens for your sport and lighting conditions.
CONTACT CUSTOMER SERVICESTART AN EXCHANGETint too light
CONTACT CUSTOMER SERVICE
A tint that does not suit your conditions can be resolved with a free exchange. Our team can first help you choose the right lens for your sport and lighting conditions.
CONTACT CUSTOMER SERVICESTART AN EXCHANGEReflections or glare
CONTACT CUSTOMER SERVICE
Reflections or glare may be caused by the lens choice or by conditions our team can quickly assess.
Contact customer service before starting a return. A solution is often possible without shipping the product back.
CONTACT CUSTOMER SERVICECONTINUE WITH RETURNWRONG ITEM RECEIVED
What is the issue?
Wrong frame colour
CONTACT CUSTOMER SERVICE
Our team handles order errors directly. An exchange is faster than a standard return and resolves the issue without extra steps.
Contact us with your order number. We will coordinate shipment of the correct product and the return of the item you received.
CONTACT CUSTOMER SERVICECONTINUE WITH RETURNWrong model
CONTACT CUSTOMER SERVICE
Our team handles order errors directly. An exchange is faster than a standard return and resolves the issue without extra steps.
Contact us with your order number. We will coordinate shipment of the correct product and the return of the item you received.
CONTACT CUSTOMER SERVICECONTINUE WITH RETURNWrong lens
CONTACT CUSTOMER SERVICE
Our team handles order errors directly. An exchange is faster than a standard return and resolves the issue without extra steps.
Contact us with your order number. We will coordinate shipment of the correct product and the return of the item you received.
CONTACT CUSTOMER SERVICECONTINUE WITH RETURNSTYLE OR APPEARANCE
What is the issue?
The style does not suit me
EXCHANGE OR RETURN
If another model, colour or lens would suit you better, start an exchange in the portal. Select the exchange option, choose your new product, and no fees will apply.
If you prefer a refund, continue with a standard return instead.
START AN EXCHANGECONTACT CUSTOMER SERVICEDifferent from the photos
EXCHANGE OR RETURN
If another model, colour or lens would suit you better, start an exchange in the portal. Select the exchange option, choose your new product, and no fees will apply.
If you prefer a refund, continue with a standard return instead.
START AN EXCHANGECONTACT CUSTOMER SERVICEDEFECT OR DAMAGE
What is the issue?
Manufacturing defect
SPEK WARRANTY
Manufacturing defects and damage during delivery are covered by our warranty. These situations are handled outside the standard return process.
Contact customer service with your order number and a photo of the product. We will handle your case directly.
CONTACT CUSTOMER SERVICEDamaged on delivery
SPEK WARRANTY
Manufacturing defects and damage during delivery are covered by our warranty. These situations are handled outside the standard return process.
Contact customer service with your order number and a photo of the product. We will handle your case directly.
CONTACT CUSTOMER SERVICE